FAQS

How Can We Help?

For your convenience, we’ve put together a list of some of the most common questions we are asked and their respective answers. If you can’t find what you’re looking for, drop us a line and we’ll do our best to get you the information as soon as possible.

WHAT TYPES OF HEALTH INSURANCE DO YOU ACCEPT?

In most cases, extended health care plans cover massage therapy, physiotherapy and chiropractic expenses, but there is usually a maximum cap. Please contact your provider to find out the details of your coverage.

DO I NEED A DOCTOR’S REFERRAL?

You do not need a referral to book an appointment for physiotherapy, chiropractic, or massage therapy. However, some extended health insurance policies require a referral in order to provide reimbursement. To find out if your insurance requires a referral, please contact your insurance provider a directly.

DO YOU ACCEPT OHIP FOR TREATMENTS?

Clarington Physiotherapy Health and Wellness Centre is a private physiotherapy clinic, which means we are not able to bill OHIP for any services.

ARE YOUR PRACTITIONERS CERTIFIED?

Our therapists at Clarington Physiotherapy Health and Wellness Centre are all registered with their respective colleges in Ontario. In addition, some staff members have training in acupuncture, pelvic floor, manual therapy, lymphatic drainage, cupping, taping, and vestibular rehab.

WHAT HAPPENS DURING THE FIRST SESSION?

We require all patients to complete intake forms prior to their visit. After that, you will have a one-on-one assessment with a practitioner, who will conduct a thorough medical history physical and examination. Depending on your condition/injury, you may begin some treatment on the first visit. If time does not permit this, you will receive a home exercise program to begin the rehabilitation process at home prior to your next visit.

HOW MANY TREATMENTS WILL I NEED?

Each injury/condition is unique, as are each individual's rehabilitation goals. At the time of your assessment your practitioner will discuss the goals you wish to achieve and how long it is expected to take for you to accomplish those goals.

HOW SOON CAN I GET AN APPOINTMENT?

With the number of therapists on our staff, you are likely to receive an appointment in one to two days. If you have a limited schedule or preference for a particular practitioner, please let us know in advance to better help us arrange for your first assessment.

WHAT SHOULD I WEAR?

As part of your assessment, your practitioner will likely screen the joint above and below your area of concern and may need to access those areas further, so ensure you are wearing loose-fitting clothing.

DO YOU BILL DIRECTLY?

Direct billing is available for a number private insurance companies, but not all. Upon your first appointment, our staff will be able to determine if your provider allows for electronic submission, as well as a benefit assignment.

DO YOU ACCEPT WSIB CASES?

Clarington Physiotherapy does not accept WSIB cases. However, we can help guide you to a local clinic that does. If you find you are having a hard time finding a WSIB clinic, please don't hesitate to contact us and we can provide you with contact details for other clinics.